Frequently Asked Questions

ImmersionTrack is a comprehensive digital platform designed for managing DepEd Senior High School Work Immersion programs. It helps students track their attendance and daily activities, while supervisors and coordinators can monitor progress, approve records, and generate reports.

ImmersionTrack is used by:

• Students: SHS students undergoing work immersion
• Supervisors: Company/industry supervisors overseeing students
• Coordinators: School coordinators managing the immersion program
• Administrators: System administrators with full access

Accounts are created by your school coordinator or system administrator. Contact your Work Immersion coordinator to request account creation. You'll receive your login credentials via email once your account is set up.

Click the "Forgot Password?" link on the login page. Enter your registered email address, and you'll receive a password reset link. Follow the link to create a new password. The reset link expires after 60 minutes for security purposes.

OTP (One-Time Password) verification is a security feature that protects your account. When you log in from a new device, a 6-digit code is sent to your email. Enter this code to verify it's really you. Once verified, the device becomes "trusted" and won't require OTP again.

Accounts may be deactivated for various reasons such as completion of the immersion program, extended inactivity, or administrative decisions. Contact your school coordinator to inquire about reactivation.

Email changes must be done by your coordinator or administrator for security reasons. Contact them if you need to update your email address.

1. Log in to your account
2. Go to "Attendance" from the sidebar menu
3. Click "Time In" when you arrive at your workplace
4. Click "Time Out" when you leave

Your hours will be automatically calculated and added to your total.

Contact your supervisor immediately. They can manually adjust your attendance record with the correct time out. Make sure to provide them with the accurate departure time.

Location detection requires:

• Location services enabled on your device
• Browser permission to access location
• Stable internet connection

If issues persist, try refreshing the page or using a different browser. Contact your coordinator if problems continue.

The required hours depend on your strand and school's curriculum. Typically, SHS students need to complete 80 hours of work immersion. Your dashboard shows your required hours, completed hours, and remaining hours.

You should submit a daily log for each day you attend work immersion. It's best to submit logs at the end of each day while your experiences are still fresh. Late submissions may require additional approval from your supervisor.

A good daily log includes:

• Specific tasks and activities performed
• Skills learned or practiced
• Challenges encountered and how you addressed them
• Personal reflections and insights
• Connection to your strand's competencies

Check the feedback from your supervisor on why it was rejected. Common reasons include insufficient detail, missing required information, or formatting issues. Edit your log based on the feedback and resubmit for approval.

Try these solutions:

• Refresh the page (Ctrl+F5 for hard refresh)
• Clear your browser cache and cookies
• Try a different browser (Chrome, Firefox, Edge)
• Check your internet connection
• Disable browser extensions that might interfere

Yes! ImmersionTrack is fully responsive and works on mobile devices. You can access it through your phone's web browser. For the best experience, you can also add it to your home screen as a Progressive Web App (PWA).

ImmersionTrack works best with modern browsers:

• Google Chrome (recommended)
• Mozilla Firefox
• Microsoft Edge
• Safari

Make sure your browser is updated to the latest version for the best experience.